Cart is empty Refund and Cancellation Policy
Thank you for shopping with [ Infinitesimal Ventures]. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our policy on refunds and cancellations below.
Order Cancellation
- Customers may request to cancel an order within [Number] hours of placing the order, provided the order has not yet been [shipped/processed/downloaded, etc. – adjust based on your products/services].
- To request a cancellation, please contact us immediately at [Your Support Email Address] or [Your Support Phone Number] with your order number.
- If the order is successfully cancelled, we will issue a full refund to your original payment method within [Number] business days.
- Orders that have already been [shipped/processed/downloaded] cannot be cancelled.
Returns and Refunds
- We accept returns of [physical products only – specify if not applicable] within [Number] days of the delivery date.
- To be eligible for a return, your item must be [unused/unopened/in its original condition/with tags attached, etc. – specify conditions based on products] and in its original packaging.
- Certain items are non-returnable [list any non-returnable items, e.g., digital downloads, personalized items, perishable goods, health and personal care items, final sale items – be specific].
- To initiate a return, please contact us at [Your Support Email Address] or [Your Support Phone Number] to request a Return Authorization (RA) number. Please do not send items back without an RA number.
- Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.
- [Specify who is responsible for return shipping costs – e.g., “Customer is responsible for return shipping costs unless the item is defective or incorrect.” or “We provide free return shipping.”]
- If you are shipping an item over [Specify Value], consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Support Email Address] and follow the return process. [Adjust if you offer exchanges for different sizes/colors, explaining the process].
Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us immediately at [Your Support Email Address] or [Your Support Phone Number] with details of the product and the defect or error.
- We will provide instructions on how to return the item and cover the return shipping costs. We will send you a replacement item or issue a full refund, as per your preference and product availability.
Late or Missing Refunds
- If you haven’t received an approved refund within [Number] business days, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at
Sale Items
- Only regular priced items may be refunded. Sale items are [not eligible for refund / eligible for store credit only – specify your policy].
Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us:
- By email: info@infinitesimalventures.com